landlord tenant hands with keys

How to Maintain a Great Landlord-Tenant Relationship

A healthy relationship with your tenants minimises the likelihood of tensions and maximises cooperation. After all, when you are a rental property owner, you want to get along well with your tenants. Replacing tenants frequently can be costly; it’s worth investing a little extra effort to keep them happy so that they choose to stay. Most of all, you will interact with them on a regular basis and you’re trusting them to take care of your property as if it were their own. Happy tenants are likely to renew their contract or recommend your property to their friends.

Once you’ve found the right tenant, retention of that renter will become a crucial aspect of your business. Here are some tips a landlord should remember in order to build a sustainable and healthy relationship with their tenants.

  1. Maintain open communication from the start
    When it comes to a good landlord-tenant relationship, you need to establish a clear line of communication. Find the best method for you both, whether phone or WhatsApp, email or text.
    Make sure that you are available via phone and email and be quick to respond to tenants issues. Otherwise, they may grow frustrated and distrusting of you as a responsible landlord.
    You should let them know in advance if you plan to visit, carry out a repair or conduct an inspection.
    If you are planning to increase the rent or sell the property, give the tenant notice as much as possible so they have plenty of time to deal with the situation.
  2. Respect privacy
    Respecting the privacy of your tenant is important to the success of your business. You must let them live in their home without interference. If you need to access the property, make sure you notify them well in advance; you cannot enter the property any time you want. Instead, try considering your tenants’ schedule and do not irritate them with multiple phone calls. Make sure your rental agreement has specified all the privacy concerns to avoid
    future conflicts.
  3. Respond to Repair and Maintenance Problems ASAP
    Nothing frustrates tenants more than landlords who are lazy on maintenance and repair works. Landlords are responsible for maintaining their rental property and ensuring that the property meets habitability standards. Be responsive and address requests for repairs and maintenance promptly. If the repair requires turning off the gas, water, electric or likewise, you must notify your renters before you do so. Along with requested repairs, consider making appropriate upgrades or preventive measures, which will later save you time and money.
  4. Keep records
    It’s very important for landlords to keep accurate records of the tenancy. Landlords need to maintain the records of bills, documents and such information which may be required in the future. This can include maintenance work, equipment or furniture purchased for the property. Give your tenants copies of all the paperwork required and make sure you have copies yourself. To avoid future disputes, organise and keep hold of all your receipts.
  5. Have a clear tenancy agreement
    Firstly, the agreement should clearly mention the amount of rent that tenants have to pay each month and due date by which it has to be paid. Make sure that the agreement also mentions the amount of security deposit. In fact, a professional rental agreement shows you’re taking your role as a landlord seriously.
    Make sure you provide tenants with all the necessary information on electricity and gas meters and how your appliances work.
  6. Listen to tenants suggestions
    Listening is often more important than speaking. As a landlord, your point of view might be different from your tenants. Whenever someone offers a suggestion, take it into consideration instead of simply being dismissive about it. Showing your tenants that you consider their issues effectively gives them a sense of satisfaction. If you are listening to them clearly from the beginning, there will be a smaller chance of misunderstandings.
  7. Take care of safety
    While you expect your tenants to pay rent each month, they expect you to act responsibly as well. Being a landlord, you are responsible for providing your tenants with a secure place to reside. Be sure the house or apartment address is clearly visible for emergency services. Also, advise them to purchase tenants insurance, so their properties are protected in the event of fire, flood or other disasters.

Having a positive relationship with your tenant is rewarding, fulfilling, and a lot less stressful than the alternative! By taking these seven tips into consideration, you can make sure that you’re an understanding, attentive and proactive landlord.